Check identity beyond an avatar
This article explains common support impersonation methods. It does not verify a particular loss. An official-looking avatar, similar display name or ticket screenshot does not by itself establish that someone represents the product.
Understand what the request would give away
Recovery credentials carry very different consequences from an ordinary problem description. Do not share a recovery phrase, private key, password or verification code with someone offering to repair a wallet. A useful first description can explain the product version and symptoms without secrets.
Keep the conversation, then redact
Save message times, account identifiers, supplied domains and requested actions. Start an editorial submission with a text account and remove unrelated personal information. Receiving a tip does not establish unlawful or malicious conduct.
Sources and reading notes
This article is an editorial explanation of risks and ways to verify information. It does not make a factual finding about a particular wallet or person. Product behavior and rules may change; check the original documentation.